Terms & Conditions

1. About Us

These Wholesale Terms & Conditions apply to all wholesale purchases made from Ecozone Lifestyle Limited (“Ecozone Lifestyle”, “we”, “us” or “our”).

Ecozone Lifestyle Limited supplies products on a wholesale basis to approved trade customers, retailers, businesses and other commercial customers (“customer”, “you” or “your”).

By placing an order with us, you agree to these Terms & Conditions.

2. Wholesale Accounts

Wholesale accounts are available to approved trade customers.

You must provide accurate and complete information when applying for or maintaining a wholesale account.

We reserve the right to approve, decline, suspend or close a wholesale account where reasonably necessary.

You are responsible for keeping your account details and contact information up to date.

3. Products

We aim to ensure that all product descriptions, images, specifications and other information on our website are accurate.

However, colours, packaging, labelling and product presentation may vary slightly from images shown on the website.

We reserve the right to make reasonable changes to products, packaging or specifications where necessary.

4. Orders

All orders are subject to acceptance and product availability.

An order is not considered accepted until we have confirmed the order or otherwise indicated that it has been accepted.

We reserve the right to decline or cancel an order where, for example:

• the product is unavailable;
• there is an obvious pricing or description error;
• we are unable to obtain payment;
• the order appears to have been placed in error; or
• there is another reasonable commercial or operational reason.

If we cancel an order after payment has been made, we will refund or credit the amount paid for the cancelled goods.

5. Minimum Order Requirements

Minimum order quantities or values may apply to certain products, brands or wholesale orders.

Any applicable minimum order requirements will be communicated to you before or during the ordering process.

We reserve the right to amend minimum order requirements from time to time.

6. Prices and VAT

All wholesale prices are shown in pounds sterling unless otherwise stated.

Prices may be subject to VAT at the applicable rate.

We reserve the right to change prices at any time. However, once an order has been accepted, the agreed price for that order will normally apply unless there has been an obvious pricing error.

Any applicable delivery, customs, duties or other charges will be payable by the customer where stated or legally applicable.

7. Payment and Credit Terms

Payment must be made in accordance with the payment terms stated on your invoice or agreed with Ecozone Lifestyle.

Unless a credit account has been approved, orders may require payment before dispatch.

Where credit terms have been agreed, we reserve the right to review, amend or withdraw credit facilities where reasonably necessary.

Credit limits and payment terms may be subject to credit checks and ongoing account performance.

We reserve the right to suspend further orders or deliveries where invoices remain unpaid beyond the agreed payment terms.

8. Late Payment

If payment is not received by the agreed due date, we reserve the right to:

• suspend further orders or deliveries;
• withdraw or reduce credit facilities;
• require payment in advance;
• recover reasonable costs associated with recovering overdue amounts; and
• charge interest where permitted by applicable law.

Any payment received may be applied against outstanding invoices, charges or other amounts owed to us.

9. Delivery

We will arrange delivery to the address provided when the order is placed.

Any delivery dates or estimated delivery times provided are estimates only unless expressly agreed otherwise in writing.

We will not be responsible for delays caused by circumstances outside our reasonable control.

Risk in the goods passes to the customer once delivery has been completed.

10. Inspection of Goods

Customers should inspect all goods within 7 days of delivery.

Any visible damage, shortage or incorrectly supplied goods should be reported to Ecozone Lifestyle within 7 days of delivery, together with photographs or other supporting information where appropriate.

Where a fault or defect could not reasonably have been identified during the initial inspection, the customer should notify us promptly after the fault or defect is discovered.

Failure to report visible damage, shortages or incorrect goods within the applicable period may affect our ability to investigate or resolve the matter.

This does not affect any statutory rights or remedies that cannot legally be excluded.

11. Damaged, Faulty or Incorrect Goods

If goods are received damaged, faulty or incorrectly supplied, please contact us as soon as reasonably possible.

We may request photographs, details of the issue, batch information, packaging information or other evidence to help us investigate the matter.

Where an issue is confirmed, we may provide an appropriate remedy, which may include replacement goods, a credit note, refund or another suitable remedy.

Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights or remedies that cannot legally be excluded.

12. Returns

Returns of unwanted, excess or incorrectly ordered goods must be requested within 14 days of delivery.

Ecozone Lifestyle is not obliged to accept such returns where the return has not been requested within this period.

All returns require our prior written approval.

Approved goods must normally be:

• unused;
• unopened;
• in their original packaging;
• complete;
• undamaged; and
• suitable for resale.

Return requests relating to faulty, damaged, incorrectly supplied or misdescribed goods are dealt with separately and are not subject to the 14-day commercial returns period.

This does not affect any statutory rights or remedies that cannot legally be excluded.

13. Unauthorised Returns

Goods returned without prior written approval may be refused or returned to the customer at the customer's cost.

We are not responsible for goods returned without authorisation until they have been received and accepted by us.

14. Return Costs

Unless otherwise agreed in writing, the customer is responsible for the cost of returning unwanted, excess or incorrectly ordered goods.

Where goods are confirmed to be faulty, damaged or incorrectly supplied, Ecozone Lifestyle will consider the appropriate return arrangements and costs on a case-by-case basis.

15. Non-Returnable Products

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, customisation, special ordering or other reasonable commercial considerations.

Where applicable, we will advise you before accepting the order.

This does not affect statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

16. Refunds and Credit Notes

Where a return or claim is approved, we may provide a refund, credit note, replacement or other appropriate remedy.

The method of remedy will depend on the circumstances of the case.

Credit notes may be applied against future invoices or outstanding balances.

Refunds will normally be made to the original payment method where applicable.

We reserve the right to inspect returned goods before issuing a refund or credit.

17. Risk and Title

Risk in the goods passes to the customer once delivery has been completed.

Ownership of the goods remains with Ecozone Lifestyle until we have received payment in full for those goods.

Where payment has not been received, Ecozone Lifestyle reserves the right, where legally permitted, to recover goods that remain unpaid for.

18. Intellectual Property

All intellectual property rights relating to the Ecozone Lifestyle website, branding, logos, product images, written content and other materials belong to Ecozone Lifestyle or our relevant licensors.

You may not reproduce, copy, modify or use our intellectual property without our prior written permission, except where permitted by law.

19. Website Use

You agree to use our website lawfully and responsibly.

You must not attempt to interfere with the operation or security of the website or use it for fraudulent, unlawful or unauthorised purposes.

We reserve the right to restrict or suspend access to the website where reasonably necessary.

20. Product Availability

We make reasonable efforts to maintain product availability information on our website.

However, products may occasionally become unavailable due to stock levels, supplier issues, discontinued lines or other circumstances.

If a product becomes unavailable after an order has been placed, we will contact you where reasonably possible and may offer an alternative, delay the order or cancel the affected item.

21. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to the above, Ecozone Lifestyle will not be liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity or other commercial losses arising from the supply or use of our products, except where such liability cannot legally be excluded.

Our liability will be limited to the extent permitted by applicable law.

22. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

This may include, for example, transport disruption, supplier failure, strikes, natural disasters, government action, shortages, customs delays, technical failures or other events beyond our reasonable control.

23. Suspension or Termination

We may suspend or terminate a wholesale account where reasonably necessary, including where:

• invoices remain unpaid;
• the account is being used improperly;
• inaccurate or misleading information has been provided;
• there has been a material breach of these Terms & Conditions; or
• we reasonably believe continued trading presents a commercial, legal or operational risk.

Termination does not affect any rights or obligations that arose before termination.

24. Complaints

If you have a complaint about our products, service, delivery, account or any other aspect of your dealings with Ecozone Lifestyle, please contact us using the contact details provided on our website.

Please provide your order or invoice number where applicable, together with details of the issue.

We will review your complaint and aim to resolve it fairly and as quickly as reasonably possible.

Complaints relating to damaged, faulty or incorrectly supplied goods will be handled in accordance with our Wholesale Returns & Refunds Policy.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will apply to orders placed after the updated Terms & Conditions have been published on our website, unless otherwise stated.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the extent necessary, and the remaining provisions will continue to apply.

27. Entire Agreement

These Terms & Conditions, together with any specific terms agreed in writing between Ecozone Lifestyle and the customer, form the agreement between the parties in relation to the relevant wholesale order.

28. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.