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Privacy Policy

1. Who We Are

Ecozone Lifestyle Limited (“Ecozone Lifestyle”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We are registered in England and Wales under company number 12100823

Our registered office is at 6 Southwell Lane, Barton Seagrave, Kettering, England, NN15 5BF

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, create an account, place an order or otherwise interact with us.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • business name;
  • job title or role;
  • business and delivery addresses;
  • email address;
  • telephone number;
  • wholesale account and login information;
  • order and purchasing information;
  • payment and invoicing information;
  • correspondence with us;
  • information relating to returns, refunds or complaints; and
  • technical information about your use of our website.

We do not normally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Collect Information

We may collect information when you:

  • create or apply for a wholesale account;
  • place an order;
  • contact us;
  • request information or support;
  • subscribe to marketing communications;
  • submit a return or complaint; or
  • use our website.

We may also collect certain technical information automatically when you use our website, including information relating to your device, browser and website activity.

4. How We Use Your Information

We may use your information to:

  • process and fulfil orders;
  • manage your wholesale account;
  • process payments and invoices;
  • arrange deliveries;
  • communicate with you;
  • respond to enquiries and complaints;
  • process returns, refunds and credit notes;
  • provide customer support;
  • improve our products, services and website;
  • maintain business and financial records;
  • prevent fraud and misuse; and
  • comply with legal and regulatory obligations.

5. Lawful Basis

We will process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

  • performing a contract with you;
  • complying with a legal obligation;
  • our legitimate business interests;
  • protecting our rights and preventing fraud; or
  • your consent, where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

6. Sharing Information

We may share information with trusted third parties where reasonably necessary to operate our business.

These may include:

  • payment providers;
  • delivery and courier companies;
  • website and hosting providers;
  • IT and software providers;
  • accountants and professional advisers;
  • fraud prevention or security providers; and
  • legal or regulatory authorities where required.

We do not sell personal information to third parties.

7. International Transfers

Some service providers may process information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it is handled in accordance with applicable data protection requirements.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting and regulatory obligations.

The length of time information is retained will depend on its nature and purpose.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of information in certain circumstances;
  • request restriction of processing;
  • object to certain processing;
  • request data portability where applicable; and
  • withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office if you believe your personal information has been handled unlawfully.

11. Marketing

We may send marketing communications where we are permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

12. Cookies

Our website may use cookies and similar technologies.

Please see our separate Cookie Policy for information about the types of cookies we use and how you can manage your preferences.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

You may also contact the Information Commissioner's Office where appropriate.

15. Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact Ecozone Lifestyle using the contact details provided on our website.
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